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Read the below situation carefully, and for each situation, identify the most appropriate training method. Justify your selection of training method by discussing the type of skill in focus and how the training method would help make people learn that skill.
-You are running a call centre that provides technical support to Samsung smartphones. You want your customer service staff to do a better job of handling customer complaints.
-Your large department has a high turnover rate, and new employees need to learn several rules and regulations to perform their jobs.
-You need your new warehouse employees to learn how to handle the typical daily problems they will face on the job.
-You need an employee to conduct a product audit to find out more about a new product you want to buy for the department; you want a special report.
-You want to improve your employees' ability to sell products to customers in the store so that customers don't end up leaving and buying the products online.
-You need to prepare middle managers to advance to upper-level managers. You are considering having them run a simulated company getting quarterly results.
Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.
Explain the different types of influence tactics that will be of a help “if adopted” in reducing the organizational politics.
Human Resources or Human Resource Management deals with HR Service Level Agreement. HR Service Level Agreement is an agreement made between the employer and the employee, which states that the employee would work under any client and sometimes any ti..
Human Resource Management as the name suggests, it is a management discipline which deals with the human i.e. the workforce aspect of organizations. Need and practices of HRM are inevitable in present scenario of extreme competition where "Talent War..
Recruitment and Selection is the initial ladder of any Human Resource Planning process and contains an immense significance for any organisation.
Statutory compliance and its immense knowledge are crucial to be understood in an organization. It contains all the forms, procedures and acts applicable in a company.
Operant conditioning is a learning process where behaviour is controlled by its consequences. In this process an individual's behaviour can be modified through the use of positive or negative reinforcement.
The main motive for conducting this research is to provide broad range of research of the literature and their reviews related to training and development and assisting the employees in providing customers satisfaction.
FedEx is illustrious for its novel HR processes and practices that have greatly accounted for its success.
People in the organization are known as Google where they share common goals and have common vision.
Talent management implies recognizing a person's inherent skills, traits, personality and offering him a matching job.
This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.
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