Reference no: EM133033555

Question - The Credit Collection department of ABC Limited faces some issues in the data flow processes between various departments. The input data provided by the billing team plays an integral role in the smooth working of the credit collection department. Therefore, Mr Peter, the department head, proposed shifting from the legacy system to the new system. Considering the importance of the collection department, the new system was installed four months ago. Mr Peter is not happy with this newly installed system. He complains that the billing and account receivable departments' data flow is not occurring in the manner initially requested.

Further, the updates to the database files are not occurring as frequently as he had envisioned. Thus, the hope that the new system would provide more current and timely information has not materialised. Mr Peter claims that the systems analysts spent three days interviewing him and other workers in his department. During that time, he and the other workers thought they had clearly conveyed their needs. At this stage, Mr Peter feels as if their needs were ignored, and their time was wasted.

Required - Identify the issues in the system design process? How these issues can be avoided in the future?