Identify potential for conflict among the team as a result

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Reference no: EM133433569

Questions:

1. Identify potential for conflict among the team as a result of the new software implementation and corresponding customer complaints.

2. As the team leader identify at least two (2) immediate actions you would take and describe how each action would prevent further escalation of customer complaints.

3. Identify and evaluate at least three (3) possible impacts of the escalated customer complaints on the businesses reputation if this issue is not resolved swiftly and effectively.

4. Research and identify the legislation that protects consumers' rights and obligations. Evaluate at least two (2) ways the business may be legally liable under this legislation if the customer complaints are not dealt with adequately.

5. Suggest at least two (2) changes you could implement to improve workplace practices and detail how this will avoid future instances of conflict regarding the new software.

6.Define at least one (1) conflict-resolution technique you would employ in resolving the escalated customer complaints.

Reference no: EM133433569

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