Reference no: EM133393722
1. Human Relations Approach and Behaviorism stresses which of the following
A. The organization and clientele relationship
B. The neighborhood and the organization relationship
C. The worker and the worker-management relationship
D. The worker and the client relationship
2. The process of which inputs are created to outputs is known as:
A. Management by objective
B. Feedback
C. Goal Formulation
D. Throughputs
3. Scientific Management focuses on
A. The worker
B. The work
C. The manager
D. The organization
4. In the study of Classic Bureaucracy, Division of Labor does which of the following:
A. Creates clear limits and boundaries of work units that lead to specialization
B. Generates the "red tape"
C. Creates systematic checking and reinforcement of compliance
D. Systematically divides the work throughout the year to meet critical deadlines
5. A formal organization is characterized by several distinct features: a common goal, a set of shared values and common beliefs, continuity of goal-oriented interaction, a division of labor and which of the following
A. Communities of interest
B. Adaptive functions and critical adjustments
C. A system of authority and a chain of command
D. Physical layout analysis
6. The two most important attributes for a manager to find security in the health care industry, is rooted in being
A. Consistent and Persistent
B. Competent and Confident
C. Loyal and Devoted
D. Flexible and Adaptable
7. When organizations seem to deal with the same clientele, it creates competition and a power struggle among them, sometimes even within the same organization. This concept is called?
A. Bureaucratic Imperialism
B. Adaptation
C. Co-Optation
D. Hibernation
8. The Red Cross was originally organized to provide disaster relief in WW1 but in subsequent years it expanded to include relief from all disasters. This an example of which of the following?
A. Goal Expansion
B. Goal Succession
C. Goa Manipulation
D. Goal Multiplication
10. Federal, State and Local bodies of government as well as accreditation agencies constitute what portion of the Clientele Network
A. Advisors
B. Controllers
C. Supporters
D. Adversaries
11. The guidelines for effective management is Plan thoroughly, _____________________, Convince employees, involve employees, and monitor implementation
A. Communicate fully
B. Set boundaries
C. Maintain proper records
D. Make all your workers happy
12. Department Managers who become caught up in a sea of change should immediately
A. Learn the difference between what he/she can control and what he cannot control
B. Find out who is responsible for those changes
C. Try to convince the upper management of the effects of those changes
D. Pursue other career opportunities
13. The Y2K event posed a major catastrophic risk for many organizations; therefore many changes had to be implemented. What is the most important lesson learned from the Y2K event?
A. We are too devoted on the short term and hardly think of the long term
B. The importance of careful planning
C. We cannot be dependent on the use of technology
D. Machines could never replace highly-skilled workers
14. The key objective of managed care is to:
A. Ensure patients receive the best service by their physicians
B. Provide health insurance to all citizens, promoting a universal health coverage
C. Provide reasonable access to quality care at an affordable cost
D. Make advanced medical technological treatments more accessible to patients
15. Strategies and processes such as bureaucratic imperialism, co-optation, patterns of adaptation, goal multiplication and expansion and conflict limitation are all done for the sole purpose of which of the following?
A. Success
B. Growth Development
C. Survival
D. Expansion