How you would measure the impact of organisational learning

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Reference no: EM133407269

Problem: Customer service representatives lack of ability to handle complex customer issues which results to the organisation unable to achieve the customer service satisfaction targets set in the strategic objectives and the operational plan

Solution: Incorporate formal and informal learning by providing coaching & mentoring, online training and team building activities.

1. What positive impacts can be seen in an organization providing organisational learning & development for the customer service department?

2. Briefly explain each step how you would measure the impact of organisational learning & development on the customer service department?

2. Suggest Two (2) stakeholders you may consult regarding potential improvements to the procedure to measure the impact of learning and development on the customer service department?

Reference no: EM133407269

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