Reference no: EM132058292
Problem - Consumers and attorney generals in more than 40 states accused a prominent nationwide chain of auto repair shops of misleading customers and selling them unnecessary parts and services, from brake jobs to front-end alignments. Lynn Sharpe Paine reported the situation as follows in "Managing for Organizational Integrity," Harvard Business Review, March-April, 1994:
In the face of declining revenues, shrinking market share, and an increasingly competitive market . . . management attempted to spur performance of its auto centers. . . . The automotive service advisers were given product-specific sales quotas-sell so many springs, shock absorbers, alignments, or brake jobs per shift-and paid a commission based on sales. . . . [F]ailure to meet quotas could lead to a transfer or a reduction in work hours. Some employees spoke of the "pressure, pressure, pressure" to bring in sales.
This pressure-cooker atmosphere created conditions under which employees felt that the only way to satisfy top management was by selling products and services to customers that they didn't really need.
Suppose all automotive repair businesses routinely followed the practice of attempting to sell customers unnecessary parts and services.
Required:
A. How would this behavior affect customers? How might customers attempt to protect themselves against this behavior?
B. How would this behavior probably affect profits and employment in the automotive service industry?
|
Describe the net movement you would expect
: Describe the net movement you would expect to occur across the membrane, for water, KCl and sucrose. Explain why each compound does or does not move.
|
|
Creation and perfection of the security interest
: What is creation and perfection of the security interest?
|
|
Names and locations of the blood vessels
: List the names and locations of the blood vessels directly deliver the oxygen-rich blood to liver, kidney, pancreas, heart and brain respectively?
|
|
A brief description about the alexander of macedon
: In a brief paragraph for each term (5-10 full sentences for each one), identify and give the historical significance for THREE of the following, your choice.
|
|
How would this behavior affect customers
: How would this behavior affect customers? How might customers attempt to protect themselves against this behavior
|
|
Restrict use of fossil fuels
: Is it fair for the industrialized nations to expect that all nations, including the less developed ones, restrict their use of fossil fuels
|
|
What is weighted average cost of capital for fairfax paint
: What is the weighted average cost of capital for Fairfax Paint?
|
|
Compare the religions of hinduism and buddhism
: Describe the historical factors or developments that contributed to the unification of China, and those factors that made unification difficult.
|
|
Compute the company predetermined overhead rate
: Estimated variable manufacturing overhead $3.33 per machine-hour. Compute the company's predetermined overhead rate for the recently completed year
|