How to soothe an angry customer on the phone

Assignment Help Management Information Sys

Reference no: EM133882128

ASSIGNMENT: Imagine that you have been asked to give a five-minute oral presentation at the next staff meeting. The purpose is to teach your colleagues some strategy or technique for better communication. Feel free to draw on the content you have already learned in this class!

Since you will not be able to share a screen, it is recommended that you do not try to teach people how to use a technology, but some other best practice. You may do something related to technology, as long as you do not need to do a demonstration. Use of visual aids is optional and will not be assessed directly.

Example topics could be:

Humor at work: what's appropriate and what's not
How to soothe an angry customer on the phone
How to give constructive criticism in person
Advice for professional emails

Reference no: EM133882128

Questions Cloud

Distinguish between social responsibility and ethical : How does the company you selected distinguish between social responsibility and ethical and legal issues in their marketing strategy?

What are the four stages of an industry life cycle : What are the four stages of an industry life cycle? Explain them. Describe Michael Porter's five competitive forces.

Why is sun microsystems a good strategic fit for oracle : Is Sun Microsystems a good "Strategic" fit for Oracle? Why or why not?

Balance between innovation and ethical responsibility : Drawing from the article, critically analyse the role of businesses in driving and addressing tech related ethical concerns.

How to soothe an angry customer on the phone : How to soothe an angry customer on the phone. How to give constructive criticism in person.

Benefits and two drawbacks of crm software platforms : CRM (Customer Relationship Management) Discuss what the CRM (Customer Relationship Management) achieves for a business and how it helps the bottom line.

Describe the two main categories of government regulation : Identify and describe the two main categories of government regulation.

Implement concurrency control in multi-user database system : Describe a business scenario where you want to use the COMMIT command, and a scenario where you want to use the ROLLBACK command.

Where do you think most people learn about climate change : Where do you think most people learn about climate change? Why is this a controversial topic in science?

User Account

All Pages