Reference no: EM132871718

Question 1: At the time of this publication (2008), what was the status so far regarding how municipal governments implemented performance measures, and used data meaningfully (as opposed to just having adopting measures, which, on p. 304, is defined as "design and collection of measures), or as described on p. 305, the difference between rhetoric and reality. Why is there a gap between what apparently should be done, according to the data, and what has been done?

Question 2: What are the tangible and intangible benefits mentioned on p. 306 (general examples)? Provide two specific examples of tangible benefits discussed later in the article relative to the North Carolina experience (You may be able to answer this well in less than 150 words.)

Question 3: Give three examples of how performance data regarding service improvement was helpful in the NC municipalities.

Question 4: Distinguish between "rudimentary performance measures" and "higher order measures". Give an example of each. Explain why higher order ones are more meaningful.

Question 5: Why is measurement of efficiency so complex, and why should municipal leaders focus on measures of performance other than simply efficiency?

Attachment:- Municipal Services.zip