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Problem 1: Briefly describe how organisational policies and procedures can assist in ensuring quality customer service for the business in the following areas
a. Acknowledging and greeting customers.
b. Complaint and dispute management, including authority for different levels of personnel to resolve complaints, disputes, service issues and customer compensation.
c. Loyalty programs.
d. Presentation standards for customer environment and customer service personnel.
e. Pricing and service guarantees.
f. Product quality.
g. Refunds and cancellation fees.
h. Response times.
i. Staff training for customer service and technical skills.
Problem 2: How can reviewing the numbers and natures of complaints, disputes and responses of and reviewing customer satisfaction surveys assist with assessing the effectiveness of customer service practices?
Explain the budgeting process and its importance to a business, identifying the components of different budgets, forecast estimates for inclusion in the budgets.
Prepare a retained earnings statement for the year and Prepare a stockholders' equity section of given case.
Prepare a master budget for the three-month period.
Construct the company's direct labor budget for the upcoming fiscal year, assuming that the direct labor workforce is adjusted each quarter to match the number of hours required to produce the forecasted number of units produced.
Evaluate the Predetermined Overhead Rate
Determine the company's bid if activity-based costing is used and the bid is based upon full manufacturing cost plus 30 percent.
Complete the schedule to compute the pool rates for the different activities.
Prepare Company financial statements
This individual assignment is based on the TerraCycle Inc.
Discuss the ethical issues
Calculate the GDP in Income Approach and Expenditure Approach
A new plant accountant suggested that the company may be able to assign support costs to products more accurately by using an activity based costing system that relies on a separate rate for each manufacturing activity that causes support costs.
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