Reference no: EM132747082

You are the HR manager for a retail chain. You typically promote managers from within the ranks of successful store employees. You are working with a successful manager, Ivan, who has had an extraordinary sales volume and seems to have cultivated a hard-working and loyal staff that is able to achieve excellent customer service and an overall very profitable store. However, it has come to your attention via security personnel that one of Ivan's direct reports-a high-volume and well-regarded store employees-"borrows" evening wear for nights out, does not remove tags, and returns the merchandise to the store to be sold as new. You are concerned that Ivan either is not aware of the situation or is too close to his staff to exert appropriate controls.

Read the scenario and determine what the most appropriate scope and coaching resources are for each situation. For each scenario, answer the following questions:

Problem 1: What is the desired outcome?

Problem 2: Which would be better: an internal or external coach?

Problem 3: How long should the coaching engagement last?

Problem 4: How frequently should the coach and coachee meet?