Reference no: EM132873772
1. How effective was the customer-service training program? What are its strengths and weaknesses?
2. Describe the instructional methods that were used in the customer-service training program. Do you think these were appropriate methods to use? Explain your answer.
3. What other instructional methods could have been used to make the customer-service training program more effective? indicate how effective each method would be using the criteria in the chapter for choosing an instructional methods.
4. If you were to redesign the customer-service training program, what instructional methods would you use, and why?
5. What does this case say about instructional methods and the effectiveness of training programs? What does it say about choosing instructional methods?
Question:
1.How effective was the customer-service training program? What are its strengths and weaknesses?
2. Describe the instructional methods that were used in the customer-service training program. Do you think these were appropriate methods to use? Explain your answer.
3. What other instructional methods could have been used to make the customer-service training program more effective? indicate how effective each method would be using the criteria in the chapter for choosing an instructional methods.
4. If you were to redesign the customer-service training program, what instructional methods would you use, and why?
5. What does this case say about instructional methods and the effectiveness of training programs? What does it say about choosing instructional methods?
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How effective was the customer-service training program
: 1. How effective was the customer-service training program? What are its strengths and weaknesses?
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