How does organization go about establishing a customer focus

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Reference no: EM133913971

Assignment:

You need to have at least 2 peer-reviewed journal articles as references. You need to have at least 2 in-text citations. You may also use professional information sources. Please use the APA Sample provided in in the student resources to complete your assignment.

The student has to take Coca-Cola its example and answer the following questions-

1. How Coca-Cola has begun to build a culture of total quality management by discussing partnering, developing a customer focus, and empowering the team.

2. How does partnering contribute to the culture of quality management by pooling resources, sharing costs, and cooperating? How does an organization go about establishing a customer focus?

3. If you were the quality manager for this company and the employee empowerment effort had been your idea, how would you have gained a commitment to it from the management team?

Reference no: EM133913971

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