How could you react positively to gwen work habits

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1. Gwen is a very hard worker. She comes to work early and stays late. She must be reminded to take breaks. Her main interest is her job. Sometimes, she seems to be trying to outdo her coworkers. a. How could you react positively to Gwen’s work habits? b. How could you react negatively?

2. A man with a pile of shirts comes into the dry-cleaning business where Abby works. He says the shirts weren’t properly starched and packaged. Abby looks at the shirts and doesn’t see any problem. a. How should Abby deal with this complaint? b. What should she do to keep this customer coming back to do more business?

Reference no: EM132241804

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