Reference no: EM133164197

1.How can l help improve on poor performance?

2.Describe the methods and considerations that l should be aware of when coaching a member of staff. How can l ensure coaching helps the individual improve at work?

3what are situation where l  might have to refer a worker to an external organisation or specialist. Which organisations/specialists might l need to refer them to?

4.What is an organisation's mission and what is its philosophy?

5.How does an organisation's structure impact upon its staff?

6.What are communication protocols and why are these necessary in the workplace?

7.How can you facilitate group discussions and meetings?

8.How can the following leadership styles be used to support the organisation in its work?

• The affiliative style
• The participative style
• The pacesetting style

9.What is the principle behind coaching staff? Provide one technique that you could use to do this.

10.What is the difference between coaching and mentoring?

11.For your organisation/area of work, identify three best practice and/or work techniques that you should follow in performance management and provide the reference/source for this information.

12.What are timetables and rosters, and how can these be useful to you.

13.Identify three reasons for conflict and/or stress in the workplace, and specify the communication techniques you may use to address these.

14.What is a referral network and how can you use this in your work?