High customer-satisfaction scores

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Reference no: EM133990380

Question

Currently, hospital administrators and private practice owners have noticed that high customer-satisfaction scores/reviews do not necessarily lead to higher levels of patient loyalty.

1. Discuss the possible reason(s) behind this inconsistency.

2. What could possibly lead a happy customer/patient to go to a competitor?

3. Suggest viable strategies for the healthcare organizations to retain customers.

Reference no: EM133990380

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