Hearing complaints from patients about nurse

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Reference no: EM133626670

Question

A nurse manager began hearing complaints from patients about a nurse named Nancy. Patients were saying that Nancy was abrupt and uncaring with them. The manager had not received any complaints about Nancy before this time, so she questioned Nancy about why this was occurring. Nancy reported that her mother was very ill, and she was so worried about her and so upset that she could not sleep and was tired all of the time. She went on to say that she was having trouble being sympathetic with complaining patients when they did not seem to be as sick as her mother. How would you respond as the nurse manager?

Reference no: EM133626670

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