Hat implications do practices have on business success

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Assignment Overview: For this assignment you will need to complete all of the Coursework readings concerning customer service. You will be researching and summarizing your understanding of these resources in relation to what customer service means and is trying to achieve. Once you have reviewed the resources provided in the Coursework section, respond to the questions below.

Questions:

What are the top 10 best customer service practices and what implications do these practices have on a business's success?

What are the five best ways in your opinion (stating why) within the "17 ways to deal with unhappy customers?" and how have you dealt with customer service that wasn't satisfactory? What could you have done differently?

In your own words state what your top three stats are concerning customer dissatisfaction.

Write about a difficult customer service experience you have had and how you resolved it.

Examine the techniques used by Uber, Etsy and AirBnb that is leading to their success.

Pick a company that uses the same techniques as the companies above and explain how this company compares with their customer service.

Reference no: EM132282926

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