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Forecast percent capacity for february

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Reference no: EM131647563

Call center capacity is estimated using exponential smoothing, with alpha=0.3. The forecast for January was 70% capacity, and actual usage was 74% capacity.

a. Forecast percent capacity for February. (Round your final answer to 2 decimal places.)

b. Given that actual February usage was 78 percent, forecast percent capacity for March. (Round your answer to 2 decimal places.)

Reference no: EM131647563

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