Find a court case that talks about fraud

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Reference no: EM132228265

1. Find a court case that talks about fraud. Give a brief overview of the court case (who was involved, the nature of the fraud, etc) and explain, in detail, how you would go about conducting an investigation for the case you selected. If noted in the case, would you have followed the same procedures or would you have done the investigation differently? Be sure to include specific items related to this case and support your conclusions.

2. Write a paragraph (12 to 15 sentence) about how an enhanced customer experience can help increase customer service and customer happiness in the hospitality industry. Provide 2 citations in APA from academic journals or library databases ONLY (scholarly articles, not websites).

Reference no: EM132228265

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