Explain your root cause analysis

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Reference no: EM133387410

Question: Trisha Bartolome is the Client Engagement Manager at Immigrant Employment Council of BC (IEC-BC). She recently reached out to you in your capacity as a free-lance OD/OCM consultant to assist her with her current dilemma.

Since the Pandemic started, Trisha introduced a new software and website interface called BC JobConnection that enables newly landed immigrants to look for job opportunities relevant to their current qualifications. Part of Trisha's success metric as the Engagement Manager is to ensure that up to 80% of her clients are placed into jobs relevant to their professional experience within 2 years of enrolling at the website. In addition, she is also expected to average at least 80 clients monthly.

However, currently, the uptake of clients in the website is very low. Previously, she used to conduct their job assessment and placement services face-to-face or in career fairs. Since the launch of BC JobConnection, the number of clients that Trisha is managing dropped from 120 clients every month to 35 clients every month. Trisha feels a huge portion of this decline is due to the shift in client engagement interface from face-to-face to online. As result, she is worried that she will be unable to meet her 80% success metric as she is already behind in her average number of clients.

As an OD/OCM consultant, you are expected to advise her on a strategic course of action that will get her on track to meet if not exceed her metric in line with this change.

Explain your root cause analysis, making sure that each component and the statement of the problem (what is wrong in the case) is explained and linked back to the case. IMPORTANT: When writing your explanation, assume you are explaining in writing directly to the client.

Reference no: EM133387410

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