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a) Explain the relationship between customer satisfaction and the ultimate performance of an organization, noting other factors which can have an impact on performance.
b) When resources are very limited, consider whether it is always right for a stressed company to act ethically and protect the environment.
In May, four bank tellers were observed as they served a customer at the main counter. The time required to complete the service was measured on each of three days and the results are shown in the table below. Using the table below, determine the upp..
Choose one of the rules of constraint/bottleneck management listed below (as demonstrated in the storyline of The Goal) and briefly discuss the concept as related to the diagram of the layout of a dentist's office shown on the diagram here.
First Virgin actively seeks business proposals from the public via its Web site. "If you have a fantastic idea for us, then were all ears! Were always on the lookout for fresh ideas to improve our current companies and to create brand new ones."An..
Understand profit and risk, financial measures of investments (payback, net present worth {net present value}, rate of return on investment, or internal rate return), use of decision tree analysis, and types of contracts. Regarding the iPhone, resear..
Find possible causes of that problem. Classify them in the categories of the fish bone diagram. Check the example in the following file.
Discuss at least one of the organizational trends listed on the Organizational Design Trends slide. Define and discuss the advantages and disadvantages of cross-functional teams.
Project management is a fundamental skill in an organization no matter what the economic climate. How does the current economic climate affect strategic planning for the organization as well as for project management?
analyze your college or workplace using webers model of bureaucracy. what elements efficiency calculability
There are three strategic options for competing internationally: multi-country, global, and hybrid. Assume you are in charge of developing a strategy for a multi-national company selling products in some 50 countries around the world. One of the issu..
Leaders must frequently address competing needs of work groups. Conflict can arise when groups vie for limited resources. Addressing the conflict is essential to leading.
Besides cultural differences, what other factors affect HRM in an organization with international operations?
Does your manager have access to the right information to measure your performance? What sources of performance information should your manager use to evaluate your job performance?
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