Reference no: EM132293183

Overview

This assignment has three major aims:

– To help students gain good understanding of all ITECH1102 theoretical and practical material.
– To encourage students to use content analysis summaries to prepare for tests, examinations and to help theirunderstanding of theoretical concepts.
– To encourage students to conduct independent investigation into networking related topics from books, the Internet and through practical investigation.Timelines and Expectations

Students are required to analyse three topics based on students' surname from the weekly lecture material of topics 1 to 8 and create concise content analysissummaries of the theoretical concepts contained in the course lecture slides. The content analysis for each topic should not exceed approximately five (5) A4 sides of paper if that topics content were printed.

Wherethe lab content orinformation contained in technical articles from the Internet or books helps to fully describe the lecture slide content, discussion of such theoretical articles or discussion of the lab material should be included in the content analysis.

Suggestions as to possible inclusions in your content analysis will appear in weekly Work Plan documents on Moodle.

The ultimate aim of this assessment task is to help ITECH1102 students to fully comprehend the course material and hence help them to pass tests and the examination.

By the start of week 10 all students should have completed their content analysis for three topics based on the surname.

Learning Outcomes

The following course learning outcomes are assessed by completing this assessment:
– K1. Describe and explain the role and function of network connectivity in current computing.
– K2. Describe and explain the principles of communication in networks.
– K3. Describe the role and functionality of hardware and software entities that contribute to network communications.
– K4. Describe and explain the protocols and interactions that implement network communications.
– K6. Describe fundamental aspects of cloud computing.
– A1. Apply networking architecture knowledge to analyze the networking needs for business.

Assessment Details

At the start of week 10 details will be available in the assessment section of Moodle as to the specific topics each student must submit.

All work submitted must be authored by the student submitting the work or where material from other sources is included it must be referenced using APA referencing.

ITSM Assignment

Overview

ITSM is one of the key functionalities for organizationsand allows organizations to achieve higher customer satisfaction, reduce delivery time, and provide service support as per customer requirement. In this assignment, students need to explore various aspects of ITSM in an organisation or a company that provides IT servicesand explain how ITSM can enhance business proposition. Examples could be Department of Education and Training, Department of Health and Human Services, Department of Jobs, Amazon, and HP.

The aim of this assignment is to

• Engage students with ITECH7400 material from Weeks 1 to 8;
• Encourage students to conduct independent investigation into related topics from books, the Internet, and through practical investigation.
• Understand what service management means and how it is applied in practice;
• Evaluatea practical case with respect to service management best practices;
• Understand how the services create business value in a practical case;
• Understand how the service management could be developed and enhanced in practice; and
• Plan and implement service management improvements in practice.

Learning Outcomes
The following course learning outcomes are assessed by completing this assessment:
• K1. Research and discuss underpinning theories of ethical philosophy and apply these in to a range of scenarios in IT workplace and service environments.
• K3. Describe contemporary approaches to dealing with the social impact of technology in a changingIT service environment.
• K4.Appraise IT service management practices and how they assist organisations.
• K5.Debate the need for organisational change, the key influence of human behaviour and its impacton IT organisational culture in a service driven environment.
• K6.Investigate skills frameworks and develop an awareness of industry certifications relevant to IT professionals.
• S1.Evaluate cognitive and practical approaches required to manage IT professionals in collaborative global work context.
• S2. Apply the IT service lifecycle, processes and functions in an organisational setting.
• S3.Demonstrate and coordinate best practice IT service management in an organisational setting.
• S4.Utilise professional presentation and communication approaches in a range of IT workplace and service settings.
• A2.Implement and use service management processes and practices in a business organisational context.
• A3.Apply skills frameworks and develop a career plan in readiness for transition into the IT profession.
• V2.Appreciate the global nature of the IT industry.

Assessment Details

All work submitted must be authored by the student submitting the work or where material from other sources is included it must be referenced using APA referencing.

Brief description for ITSM first assignment which includes a report and presentation:

There is a guideline in the assessment folder which clarifies what ITSM assignment is about. You need to pick an organisation and should write a report in regards to IT service management applied to that particular organisation. You are required to cover all topics mentioned from Weeks 1 to 7. For example, you need to pint out how various phases of ITIL are implemented in that particular organisation, etc.

Attachment:- ITSM Assignment.rar