Reference no: EM133881875
CHCDIS009 Facilitate Ongoing Skills Development Using a Person-Centred Approach
Assessment Task 1: Research Project and Questions
1. Explain the legal and ethical considerations (international, national, state/territory, local) related to the facilitation of client rights and interests and how these impact individual workers:
a) Duty of care
b) Human Rights
c) Mandatory reporting
d) Discrimination
e) Privacy, confidentiality and disclosure
f) Informed Consent
g) Organisation and Legal Complaints Process
h) Rights and Responsibility of Clients, Workers and Organisations
2. Choose and detail a scenario where you are dealing with an issue with a client. e.g., the client's accusing a fellow resident of stealing their clothes (you must choose a different one).
Explain the differences between negotiation, advocacy and mediation in handling the situation.
3. Explain the relevance of child protection across all health and community services contexts, including
Duty of care when the child is not a client
Indicators of risk and adult disclosure.
4. Research humanrights.gov and provide a summary of your understanding of the Universal Declaration of Human Rights.
You must make mention of the history of the Declaration and mention at least (5) five of the points (articles) that make up the declaration. You must NOT cut and paste. You must use own words to answer the question.
5. List two (2) types of community resources, two (2) networks and two (2) referral options relevant to the nature of client service.
6. Explain the human rights framework, its approaches and instruments.
7. When dealing with client complaints;
a) What is required when reviewing progress of a client complaint?
b) What links to other services could you recommend?
8. Provide three (3) examples of common risks to client safety and wellbeing.
9. What is required to provide the client with ongoing support - What actions need to be taken in response to their complaint?
10. What is the relationship between human needs and human rights?
11. Why is it necessary to obtain feedback and how does this help you in your role?
12. How would you assist a client to lodge a complaint?
13. Why is it important to discuss organisational and legal complaints mechanism with the client?
14. Provide an example of a potential conflict between client needs and organisation requirements.
15. Provide two (2) actions that constitute discrimination and techniques for addressing them.
16. Provide an example of a client you might work with; then explain how you could empower them and disempower them.