Explain its role, functionality, characteristics

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Reference no: EM133369925

Question: Recommend a brand new "Specialized" contact centre to handle special scenarios like yours. Explain its role, functionality, characteristics and your reasoning. Hint: what does this contact centre need to do in order for the clients to get a proper and satisfactory resolution with only one call!! a. Include 3 contact centre 'Core Technologies' (session 3) that are most critical to your recommended centre. b. Include 3 individual 'Core Processes' (session 5) that are most critical to your recommended centre.

Reference no: EM133369925

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