Reference no: EM132885708

Scenario:

The security guard basic training program must consist of 8 in-class hours and includes certification in Emergency Level First Aid. The security guard training program has proven to be a success over the years. For example, it is estimated that in the first year that the training program was rolled out in city , payouts to families of civilians killed accidentally by security guards declined from $1,000,000 to $225,000. Cumulative costs of administering the training program for these companies included facilities rental of ($3,000), trainer salaries ($35,000), materials ($1,000) and administrative support ($3,500). Employee salary opportunity costs were calculated at $25 per hour for 1,000 security guards who were trained in the province.

The basic training content related to training standards was developed to include knowledge or relevant legislation, power of arrest; use of force; communication and public relations skills; first aid and cardiopulmonary resuscitation (CPR); writing skills, and the use of restraint equipment. The regulations require that individuals must take a mandatory basic training course and pass the basic ministry test before they are able to apply for a security guard licence.

Question:

A) Discuss how evaluation of the security guard training program could be done using Kirkpatrick's model.

B) For each of the following training evaluation variables write one question that could be used to assess whether the training was effective:

i) Self-efficacy

ii) Organizational results