Evaluation of goods and evaluation of services by customers

Assignment Help Operation Management

Reference no: EM131770108

1. In the context of the types of performance measures, which of the following is a measure of innovation and learning?

a. Patent applications

b. Employee retention

c. Product recalls

d. Labor productivity

2. Eric is admitted to a hospital to undergo a surgery for hernia. He is unable to discern the expertise of his surgeon before the surgery nor evaluate the quality of the service after the surgery. In this case, the expertise of Eric's surgeon is an example of a(n) .

a. search attribute

b. experience attribute

c. credence attribute

d. variant attribute

e. none of the above

3. Which of the following is a difference between the evaluation of goods and the evaluation of services by customers?

a. Customers rely more on information from non- personal sources when evaluating services, whereas they rely more on information from personal sources when evaluating goods.

b. Customers perceive lesser risks when buying services, whereas they perceive greater risks when buying goods.

c. Customers cannot look at or touch services prior to the purchase decision, whereas they can feel a product prior to purchase.

d. Customers adopt innovations in services faster, whereas they resist adopting innovations in products.

Reference no: EM131770108

Questions Cloud

Classifying system as being high-contact or low-contact : Based upon what you read in your textbook, customer contact, for the purpose of classifying a system as being high-contact or low-contact, is measured by:

Based upon your understanding of technology and operations : Based upon your understanding of technology and operations, please identify a benefit of adopting technology.

Literature associated with the house of quality concept : Based upon your reading of the literature associated with the House of Quality concept,

Manufacture products before they physically exist : Which of the following enables engineers to design, analyze, test, simulate, and manufacture products before they physically exist?

Evaluation of goods and evaluation of services by customers : Which of the following is a difference between the evaluation of goods and the evaluation of services by customers?

What conclusion would you draw for forecasts : Based on your analysis of MAD, what conclusion would you draw for forecasts 13 through 15?

Flexibility is the key competitive priority : At Ritufa Food Corp., flexibility is the key competitive priority.

Constitute an element of operations infrastructure : According to your textbook, which of the following would not constitute an element of operations infrastructure?

Learning perspective in the balanced scorecard model : The innovation and learning perspective in the balanced scorecard model includes measures such as:

User Account

All Pages