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Kamal is a new recruit from a reputed Management University QUESTIONS: in Northern Malaysia,he is recruited as a sales trainee in a sales office of a large insurance company located in Petaling Jaya.Chong is the Regional Sales Manager responsible for overseeing the work of the sales officers,field executives and trainee salesman numbering over sixty(60).The sales growth at this sales office was highly satisfactory due to the presence of a well trained sales force.Chong had collected several sales reports,catalogues,pamphlets detailing the type of insurance products sold at this sales office.After a short discussion with Kamal,Chong assisted him to his assigned desk and provided him with the material collected.Thereafter,Chong excused himself and did not return.Meanwhile,Kamal scanned through the material given to him till 5.00p.m. before leaving office.
(a) Evaluate the effectiveness of Chong's training programme.
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This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.
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