Reference no: EM133790844

Case Scenario - Establishing a Caring Nursing Environment You are the new Chief Nursing Officer at University in the Stars Medical Center, a 350 Bed State of the Art Medical Center affiliated with a University Medical Center across the street from your hospital. The medical center is world renown for having state of the art treatments and research protocols. They were an industry leader in introducing the electronic medical record eight years ago and recently implemented a medication bar coding system that has improved patient safety. More than 50% of your nursing staff have a BSN or higher degree and 62% are certified in their specialty area. You were very impressed with the intelligence of the nursing staff when you interviewed and their commitment to professional excellence. Since beginning in your role two months ago, you have developed concerns about an organizational culture in your department that seems cold and uncaring. You have noticed that technical expertise is heavily valued and most of your nursing management staff seem to operate from the medical model versus any nursing theoretical framework. In reviewing your patient satisfaction data, you notice that patients seem pleased with their treatment outcomes but your staff is consistently.