Reference no: EM133538828
Questions
1. Today's healthcare organizations tend to reinvent their _______. (Fill in the blank.)
services and processes
patient groups
retirement packages
stakeholders
2. An organization's mission should reflect which of the following?
The community's culture
A leader's preferences
The organization's values, ideals, and purpose
The organization's preferred future
3. Which of the following is NOT a function of human resource management?
Staffing
Training
Mentoring
Monitoring
4. According to the textbook, leaders manage ________ and _______ simultaneously. (Fill in the blanks.)
price, cost
continuity, change
employees, trustees
expectations, outcomes
5. What is one of the best methods in reducing bias in a job interview?
Hold no interview - hire based solely on the candidate's application.
Hold a telephone interview.
Pick the one best interviewer who shows no bias.
Have multiple interviewers and structured inteviews.
6. Why do most employees remain silent about unwanted treatment at work?
They do not have a good relationship with their boss.
The problem is never solved.
Courts do not back them.
Most are fired when they do.
7. Sexual harassment includes which of the following?
Dating a coworker
Touching a coworker or patient
Unwelcome advances by a female employee on another female employee
Talking about last night's date
8. Values statements signal employees how to _________. (Fill in the blank.)
do their job
avoid conflict
behave
advance their employment
9. Which of the following is included in a useful job analysis?
Working conditions
Membership in informal teams
Work schedule
Turnover rates
10. Which of the following is NOT one of the three types of change?
Technology
Structure
People
Culture