Employees in response to prolonged customer complaints

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Reference no: EM131273318

The company you work for is planning to provide training to its frontline employees in response to prolonged customer complaints, as well as the recent economic downturn. Acting in the capacity of ‘Assistant Training Manager’, you are asked by the Director of Human Resource to write a report on the use of training needs assessment. In this report, you are required to answer the following:

1. Why needs assessment is required before forming a training plan

2. The details on who should be involved in the needs assessment

3. Discussion of the procedures necessary for an effective needs assessment

4. Justification of the techniques you would use to gather relevant information for the needs assessment

5. The related information you would gather/collect from the parties concerned in the assessment.

Reference no: EM131273318

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