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Case analysis: Emotional intelligence and coaching Instructions
Read and analyze the case on coaching and emotional intelligence. To access the case,
Case analysis:
Emotional Intelligence of the Coach Carmen is the new CEO of an organization with a history of poor results and a culture based on fear. Recently, Carmen made a series of changes that caused a bit of annoyance and discouragement among the employees. As a result, Carmen recognized the need and responsibility to be more consistent and keep employees engaged and involved in decision making, without evoking the old mindset used by old management. Carmen decides to hire the services of a business coach to help her improve her management styles and develop various skills and competencies of a coach. This is because Carmen understands that it will help her to work better with her employees and the company in general.
Questions
1. If you were the coach that Carmen hired, what skills would you explain to her that are manifested in a coach in relation to the concepts of emotional intelligence?
2. How would you help Carmen develop coaching skills?
3. How would you help Carmen combine coaching with emotional intelligence?
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