Effectiveness of the flight crew-cabin crew relationship

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During a safety data review meeting, Flight Operations managers identify that there have been several occurrences over the last 12 months where Cabin Crew have not passed on adequate information about safety concerns or disruptive events in the cabin until after the aircraft had landed. Additionally, Emergency Procedures Instructors have reported hearing anecdotes from Cabin Crew about the Captain getting annoyed when contacted about a safety issue, if it wakes them up in crew rest.

After reviewing the evidence, Flight Operations management determine that there has been some negative drift in Flight Crew / Cabin Crew coordination and interaction over the last 12-24 months. They ask you to put together a strategy document outlining how they could maintain or improve the effectiveness of the Flight Crew / Cabin Crew relationship, and reinforce trust between the groups.

Reference no: EM132798994

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