Reference no: EM133801541

Develop and implement a food safety program

Activity - Training session role-play

Purpose
For this task, students must identify training needs and develop training program.
Role and participants
Operations Manager
Assume that you are the Operation Manager. You are responsible for making strategic decisions on establishing and monitoring risk control systems for food related hazards and as Feast of Flavours is a small restaurant you are also the food safety supervisor having completed the required training.
All Feast of Flavours Staff
For the purpose of this activity the staff will be your fellow students and your Trainer/Assessor.

Tasks to be performed
Deliver the presentation created in the previous activity. During the presentation ensure that you communicate effectively by:
using appropriate non-verbal communication:
open relaxed body language
appropriate eye contact
natural hand gestures
friendly facial expression ions
smiled when appropriate
high personal presentation and hygiene such as neat uniform, no BO, good oral hygiene, neat hair and facial hair (if appropriate Get It Done Today!)
used appropriate verbal communication:
speak clearly
do not speak too fast or too slow
have good volume (not too loud and not too soft)
careful with tone of voice
use professional language
avoided slang, jargon and humour
Once presentation is completed ensure that understanding is confirmed, if there are any questions or if clarification needed. Evaluate the training session to assess its effectiveness and identify areas for improvement.