Draft a response to letter demonstrates communication

Assignment Help Other Subject
Reference no: EM13918137

A customer has written a letter complaining about having her reservation cancelled at your hotel. Your hotel is named the Winter Sands Hotel, and she had a reservation for November 25th. The hotel features a spa, for which she also had reservations. The spa is not associated with your hotel management, and the spa reservation could not be cancelled. The customer had to drive to the appointment, and drive back home, since all the other hotels in the area were more expensive. Your management will offer her a 15% discount on a future stay, but needless to say, her letter was not relaxed - she was very upset, but civil. Draft a response to the letter that demonstrates your understanding of proper written communication techniques for addressing customer concerns.

Reference no: EM13918137

Questions Cloud

Organizational assessment scenario as the human resources : Organizational Assessment Scenario As the human resources (HR) manager for a public organization, you are conducting a New Hire Orientation session for all new employees. As research for your orientation, you are writing a report about the functio..
Encompass nutrient recommendations : A term that is used to encompass nutrient recommendations produced by the National Academy of Sciences and the Food and Nutrition Board is called Dietary Reference Intakes (DRI).
Concise description of the training : Your introductory slide must include a clear and concise description of the training. Your presentation must also include citations and references from the Blanchard and Thacker (2013) text and at least three additional scholarly sources. Your fin..
Variance is the difference between actual costs : A variance is the difference between actual costs
Draft a response to letter demonstrates communication : Draft a response to the letter that demonstrates your understanding of proper written communication techniques for addressing customer concerns.
Problem with algebra round intermediate calculations : Your finance text book sold 53,250 copies in its first year. The publishing company expects the sales to grow at a rate of 20 percent for the next three years, and by 10 percent in the fourth year.
Load washers and dryers in the czech republic : You are CEO of ABC Washing Machine Company, and you want to market front load washers and dryers in the Czech Republic. Taking into consideration the mean income for this country is around 20,000 USD, how would you market front load washers/dryers..
How the process aligns with the organization strategic plan : Determine HRM's role in the performance management process, including how the process aligns with the organization's strategic plan. The description must be well supported and plausible
Problem regarding the wireless gigabit : Evaluate the capabilities of wireless gigabit architecture and assess the degree to which they are beneficial as well as the areas in which they often fall short of expectations.

Reviews

Write a Review

Other Subject Questions & Answers

  Reactive attachment disorder

I know that Reactive Attachment Disorder (RAD) is normally associated with children but I've heard that adults have it too. Can anybody tell me about adult RAD symptoms and treatment? Do adults with RAD talk differently from other people? Do they act..

  Coordination between functional areas of the firm

What are the ways in which a marketing audit can help improve coordination between functional areas of the firm? How can a marketing audit be used to make adjustments to a marketing plan?

  Analyze companys income statement over past two years

Analyze each company's history, product / services, major customers, major suppliers, and leadership, and provide a synopsis of each company - Calculate the ratio for each company, and prepare a report to summarize your findings on the financial hea..

  Referred to as capital punishment or the death penalty

Execution, also referred to as Capital Punishment or the death penalty, is still widely used in the United States despite the fact that at least 140 other countries have abandoned this out outdated and inhumane practice. With the intentions render..

  Define an array studentmarks and average of the values

Calculate the sum of all the elements in the array. Display the answer only once.  Calculate and display the average of the values.  Display all the marks that are below the average.

  Experiments from the non-experimental methods

What components differentiate experiments from the non-experimental methods? How do experiments do a better job of assessing causality?

  Station model for both temperature and pressure

Encode a temperature of 42°F and a pressure of 1017.0mb. Encode a temperature of 101°F and a pressure of 1003.4mb. Decode the following station model for both temperature and pressure: 36O131 (Note: 36 is on the left and 131 is on the right)

  What is your experience with accounting fraud or abuse

What is your experience with accounting fraud or abuse? The experience can be professional with your career or personal with volunteer work, etc. If you cannot come with your own experience, you can use examples in the course materials or other re..

  Duncan and moore''s model of inequality

Which of the following statements do not follow Duncan and Moore's model of inequality?

  Use the database for marketing efforts

Assume that a marketing manager of a small company is in the process of implementing the use of a database to assist his or her company in its marketing efforts. Considering the information found in the text, list and describe five ways that the mark..

  Mental health status

An assessment of your mental health status...are there things you are currently doing that you have found contribute to good mental health? What are things you could add to your personal mental health regimen as a result of content from psychology. ..

  What difference in service and population-based applications

What is the difference between service-based and population-based applications for information systems in public health organizations? Present an example of each application and justify your rationale.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd