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A customer has written a letter complaining about having her reservation cancelled at your hotel. Your hotel is named the Winter Sands Hotel, and she had a reservation for November 25th. The hotel features a spa, for which she also had reservations. The spa is not associated with your hotel management, and the spa reservation could not be cancelled. The customer had to drive to the appointment, and drive back home, since all the other hotels in the area were more expensive. Your management will offer her a 15% discount on a future stay, but needless to say, her letter was not relaxed - she was very upset, but civil. Draft a response to the letter that demonstrates your understanding of proper written communication techniques for addressing customer concerns.
I know that Reactive Attachment Disorder (RAD) is normally associated with children but I've heard that adults have it too. Can anybody tell me about adult RAD symptoms and treatment? Do adults with RAD talk differently from other people? Do they act..
What are the ways in which a marketing audit can help improve coordination between functional areas of the firm? How can a marketing audit be used to make adjustments to a marketing plan?
Analyze each company's history, product / services, major customers, major suppliers, and leadership, and provide a synopsis of each company - Calculate the ratio for each company, and prepare a report to summarize your findings on the financial hea..
Execution, also referred to as Capital Punishment or the death penalty, is still widely used in the United States despite the fact that at least 140 other countries have abandoned this out outdated and inhumane practice. With the intentions render..
Calculate the sum of all the elements in the array. Display the answer only once. Calculate and display the average of the values. Display all the marks that are below the average.
What components differentiate experiments from the non-experimental methods? How do experiments do a better job of assessing causality?
Encode a temperature of 42°F and a pressure of 1017.0mb. Encode a temperature of 101°F and a pressure of 1003.4mb. Decode the following station model for both temperature and pressure: 36O131 (Note: 36 is on the left and 131 is on the right)
What is your experience with accounting fraud or abuse? The experience can be professional with your career or personal with volunteer work, etc. If you cannot come with your own experience, you can use examples in the course materials or other re..
Which of the following statements do not follow Duncan and Moore's model of inequality?
Assume that a marketing manager of a small company is in the process of implementing the use of a database to assist his or her company in its marketing efforts. Considering the information found in the text, list and describe five ways that the mark..
An assessment of your mental health status...are there things you are currently doing that you have found contribute to good mental health? What are things you could add to your personal mental health regimen as a result of content from psychology. ..
What is the difference between service-based and population-based applications for information systems in public health organizations? Present an example of each application and justify your rationale.
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