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Discuss the critical success factors

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Question - In the context of this course, you will be asked to address the issues/questions below for Johnson & Johnson (JNJ). When addressing the issues/questions, be sure to do so in the context of this course and Johnson & Johnson. Your primary sources of information will come from the Johnson & Johnson website, in particular "Investors" and the "2015 Annual Report." Also, look at the web pages for Johnson & Johnson on Yahoo! Finance and/or Morningstar.com.

a) Discuss the critical success factors and whether or not you believe that Johnson & Johnson shows evidence of success for these factors.

b) Discuss Johnson & Johnson in the context of the Theory of Constraints.

c) From the material reviewed, explain whether or not JNJ shows evidence in their operations/results of the perspectives of the balanced scorecard.

d) Discuss which of the activities of the value chain are most important to Johnson & Johnson.

e) Discuss the concept of customer delivered value in the context of Johnson & Johnson.

f) Discuss the cost of controlling quality and the cost of failing to control quality in the context of Johnson & Johnson.

Reference no: EM132069542

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