Discuss the concept of benchmarking and explain

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Assignment:

a) For long organisations have used financial tools, in order to measure their performance. The Balanced Score Card (BSC) is measuring instrument, which considers three other perspectives, besides the financial one in its assessment of performance. Discuss in detail the four perspectives of the BSC, illustrating your answer with a diagram.

(b) Discuss the concept of Benchmarking and explain how it can be used to improve performance of a clinic such as City Clinic.

Reference no: EM133306680

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