Different data collection tools

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Olivia Wilde has recently been hired as a coding supervisor at Cleveland Clinic. The coding department has several issues, including a three-week backlog of coding, a DNFB of over $6.3 million, and over 60 unanswered physician queries.

Describe how Olivia can use the three different data collection tools (interview, survey tools, and direct observation) to capture data that can help with improving the coding process.

Reference no: EM134010802

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