Reference no: EM132899751

Answer the following:

1. You are planning to start an online retail business and have secured the necessary capital. Your aim is to attract customers who normally visit the high street to do their shopping. Discuss the key implications of this for the management of the business.

2. Explain the difference between quality and reliability; and between the quality of design and quality of conformance.

3. Discuss the various facets of the " quality control" function, paying particular attention to its interfaces with the other functional areas within the organization.

4. Explain what you understand by the term " Total Quality Management" paying particular attention to the following terms: quality, supplier/ customer interfaces, process.

5. Present a " model" for total quality management, describing briefly the various elements of the model.

6. Select one of the so-called " Gurus' of Quality Management, such as Juran, Deming, Crosby, Ishikawa, and explain their approach, with respect to the " Oakland Model" of TQM. Discuss the strengths and weaknesses of their approach using this framework.

7. Compare and contrast the three models for total quality described by the Deming Prize in Japan, the Baldrige Award in the USA, and the European Excellence Award.

8. Explain how the culture in an organization develops over time and describe the main components. How would you go about addressing negative cultural and behavioral aspects in a factory which are clearly leading to quality problems in the marketplace?