Developing the implementation strategy

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Question: The statements above support the need for non-IT executives to make the decisions about im Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) should be made by those outside of IT. Once the decision is made to implement the systems, then IT should take the lead in assessing the organization, evaluating the best systems, and developing the implementation strategy with buy-in from all the stakeholders.

Benefits of ERP and CRM
In addition to the recommendations above, IT executives may be mindful when implementing enterprise-wide systems like ERP and CRM. When appropriately implemented, these systems can help achieve this alignment. ERP (Enterprise Resource Planning) systems provide an opportunity for companies to deploy a consistent technology for resource planning rather than each department using something different or attempting to run the enterprise with spreadsheets or localized project management tools. The ERP provides one platform for managing finance, HR, supply chain, and manufacturing demand and output on a single platform, creating more demand for system resources (Atieh et al., 2022).
Conversely, CRM (Customer Relationship Management) systems help employees and the sales team understand customer data and promote more efficient customer prospecting and sales opportunity tracking. Both systems can improve overall efficiency.
Conclusion

ERP and CRM systems provide a unified platform for often disparate systems in the organization. Finance, HR, and manufacturing must share information so ERP systems can provide a single platform for a single source of truth and improve communication so that the departments can work together more effectively. The systems also enforce processes and policies that can make for a more consistent customer experience.
The implementation of ERP and CRM systems also provides IT with an opportunity to understand departmental demands and each department's internal and external communication needs. This provides IT and the company with a competitive advantage. In the long term, the company has a strategic advantage through improved internal communication and external interaction with customers.

Reference no: EM133767859

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