Reference no: EM13192569
Background
Julia and Robert have made progress in the development of a strategic plan for Kahuna Cleaning Supply. Robert is anxious to define the requirements for the new system. He has gathered more information and has created the following organization chart for Kahuna Cleaning Supply.
Robert: Julia, it's time to start moving on the system investigation. The mission statement is finalized and strategic planning is well underway. I can see that the directors are beginning to think about how their departments can benefit from better information management.
Julia: You're right! Andrew McClean found out that we lost a big order the other day because the customer was able to get the estimate much more quickly from a company in the Midwest because of their online presence. He's wondering just how many sales we are losing because of timeliness issues. I had Anna's group gather numbers for the directors about how many times our profit margin has been reduced because of human error somewhere along the order process. We are profitable, but could be more so by reducing error and becoming more competitive with timely information to our potential customers.
Robert: Andrew's area of sales is a logical place to start the investigation. I need to interview sales and customer service representatives to get an idea of the requirements for the new information system. What kind of information will we include? What do we want to get out?
What processes need to be managed? What are our business needs?
Julia: This will take some time, and a lot of information needs to be gathered. You should make sure you spend some time with the accounting clerks too, because they fill in for customer service representatives.
Robert: I'm ready to get started!
Tasks
1. Develop a fact-finding plan including interviews, documentation review, observation, questionnaires, sampling, and research.
2. Review the organizational model above and list the individuals you would like to interview. Prepare a list of objectives for each of the interviews you will conduct.
3. Prepare a list of specific questions for each individual you will interview.
4. Design a questionnaire that will go to a sample of Kahuna Cleaning Supply customers to find out if they were satisfied with the sales and ordering process. Your questionnaire should follow the suggestions in this chapter. Also, decide what sampling method you will use and explain the reason for your choice.
|
Find the equation of the horizontal asymptote
: Use the graph of f(x)=x^2 to match the function to its corresponding graph. In words describe transformation that occurs (ex: The graph of f(x) is shifted 6 units to the left).
|
|
Is the fiscal policy expansionary or is it contractionary
: Suppose the above government is producing $600 of real GDP, whereas the potential real GDP (or full-employment real GDP) is $700. How large is its budget deficit Its cyclically adjusted budget deficit
|
|
What are the dimensions of the field of maximum area
: Suppose that 320 feet of fencing material with which to enclose a rectangular field that borders on a straight stream. If the farmer does not enclose the side bordering on the stream, what are the dimensions of the field of maximum area?
|
|
How many cartons were left over
: Juan's first-grade class received 73 half-pint cartons of milk to distribute evenly to his 28 students. How many cartons were left over?
|
|
Develop a fact-finding plan including interviews
: Design a questionnaire that will go to a sample of Kahuna Cleaning Supply customers to find out if they were satisfied with the sales and ordering process.
|
|
Find the magnitude of the horizontal and vertical components
: A rifle bullet is fired into the air with a velocity of 700 feet per second at an angle of 65 degrees from the horizontal. Find the magnitude of the horizontal and vertical components of the velocity vector.
|
|
What was the speed on each part of the trip
: During the first part of a trip, a canoeist travels 98 miles at a certain speed. the canoeist travels 44 miles on the second part of the trip at a speed 5 mph slower. the total time for the trip is 3 hours. what was the speed on each part of the t..
|
|
Write an exponential function to model
: an initial population of 370 quail increases at an annual rate of 18% write an exponential function to model the quail population and what will the approximate population be after 4 years?
|
|
What is the absolute size of the public debt in year 4
: Suppose that a country has no public debt in year 1 but experiences a budget deficit of $40 billion in year 2, a budget deficit of $20 billion in year 3, a budget surplus of $10 billion in year 3, and a budget deficit of $2 billion in year 4.
|