Reference no: EM132405461
Assignment: HR Training Class
Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
1. Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
2. Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
3. Justify why you selected the training method that you did.
4. Propose two (2) ways to motivate an employee who has no interest in attending a training class.
5. Develop a survey to collect feedback from the employees who attend the training.
6. Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources.
Your assignment must follow these formatting requirements:
• Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
• Include a cover page containing the title of the assignment, the student's name, the professor's name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.
|
How would you measure the activity effect on performance
: How would you measure the activity's effect on performance? What do you determine today's employees expect from their employer in terms of career development?
|
|
Conduct a swot analysis for an organization
: During this portion of the process, you will conduct a SWOT analysis for an organization of your choice (Lutheran Services of America) your submission.
|
|
How a strategic management system would be implemented
: During this portion of the process, your submission, which should be at least four pages in length should include the following components.
|
|
What are the primary causes of voluntary turnover
: For the three primary causes of voluntary turnover (desirability of leaving, ease of leaving, alternatives), might their relative importance depend on the type.
|
|
Develop a customer service training implementation plan
: Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play.
|
|
Which pose threats to the organization survival
: The U.S. population continues to diversify, increase in average age (primarily due to baby boomers), and to be influenced by national legislation.
|
|
HRM326 Employee Development Assignment Problem
: HRM326 Employee Development assignment help and solutions, University of Phoenix, assessment help - Create job aid that can be used to improve team performance.
|
|
Drawing a phylogenetic tree
: Crows are the closest relative of Ravens (of the groups in this tree)
|
|
Unique sequence outside the repeats of cheek cells
: D1S80 was used to isolate the unique sequence outside the repeats of cheek cells.
|