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Whatever Works, Inc. employs over 10,000 employees. It has acquired a number of businesses, and one of them, X Company, has an agreement with a union pursuant to which the union represents the non-management employees. No other part of Whatever Works is organized. Management and the Board of Directors want to maintain a non-union environment in those parts of the business that are non-union. X Company is very profitable and runs very well, and both management and the board want to see that continue. You are the labor relations director and have been asked to design a labor relations strategy for the non-union and union parts of Whatever Works, including X Company.
What are some ideas in managing both the union relationship at X company and the administration of the current agreement relating specifically to first-line supervisors, labor relations strategy, and outsourcing should relate to grievance handling.
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This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.
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