Describe the total quality management tqm is it something

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1) What is total quality management (TQM)? Is it something you can install, like a refrigerator? How do you know TQM when you see it?

2) When we talk about a system view, what are we interested in and why? Why is a system view so important to have if you are going to implement TQM?

Reference no: EM13456346

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