Describe how the program coordinator recognised

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Reference no: EM133988827

Assignment:

CASE STUDY :As a Program Coordinator at the Indigo Community Services and Health Hub, you have arranged a meeting with Patrick Murphy, an openly gay client, who has asked to have a meeting with you, as he has concerns that Indigo Community Services is not lesbian, gay, transgender, bi-sexual, intersex, queer (LGBTQI+) friendly.

You have informed you manager about the meeting with Mr Murphy and the topics you will be discussing. Your manager, far from being concerned, is very pleased to have an opportunity to gather some LGBTQI+ input to use as a starting point for making changes, so that the service is overtly inclusive of all people, irrespective of their sexuality.

Mr Murphy attends Indigo Community Services and Health Hub, he explains that he has attended the services to engage in programs but has found that there are no activities specifically for the LGBTQI+ community.

He has also found that there are poster and support information for other diverse communities, but not for his community. Mr Murphy explains that there are many people in the community who are unsure of their sex, sexuality or gender and Indigo Community Services and Health Hub should have group running and information for client to read and take away that will support them in their journey.

Mr Murphy also feels that having sessions where speakers come to the service and share their experiences with clients would be a fantastic step in supporting Indigo in becoming LGBTQI+ friendly.

The Program Coordinator responds to Mr Murphy that this information is something they were not aware of and has found this information useful in being able to share this with the Manager and the executive team.

The Program Coordinator asks Mr Murphy if he is engaged with LGBTQI+ services, and if he was, did he think they would be interested in a partnership with Indigo Community Services and Health Hub.

Mr Murphy outlines multiple services that he works with from National to local services, who are always willing to share their experience with other services. He explains that when he attends the meetings that he participates in regularly in the community, he will add to the agenda the possibility of a partnership with Indigo.

Mr Murphy explained that there is also a process that Indigo Community Services and Health Hub could complete which is applying to become an LBGTQI+ friendly services and he would be happy to collaborate on this process.

The program Manager is appreciative of Mr Murphy raising these points of concerns regarding the organisation, including asking Mr Murphy to come back and meet with the executive team to explain the different steps that could be taken to include the LGBTQI+ community at the organisation. Mr Murphy agrees.

You will need to:

· Describe how the Program coordinator recognised and respect the needs of the person from a diverse background.

· Describe how the Program Coordinator recognised and respect the needs of the person you are meeting with in your verbal communication.

· Describe how the Program Coordinator recognised where misunderstandings may occur and respond appropriately.

· Describe how the Program Coordinator could use the information obtained from Mr Murphy to contribute to the development of workplace Professional relationships based on diversity and inclusiveness and consider the impact.

Reference no: EM133988827

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