Describe different methods lane could use to communicate

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Reference no: EM134006631

Case Study: Lane

Read the following case and answer the questions.

Lane is an Allied Health Assistant working at CareShore and has been in the role for 3 months.

When Lane begins working with a client, she calls them to gather the information that she requires for the client file so that the Allied Health Professionals can review the file prior to commencing the treatment program with the client.

It usually takes Lane approximately three appointments to gather all the information that is required, as she doesn't always know exactly what information she needs. Sometimes she forgets to ask particular questions and then has to follow up with the client at the next appointment to gather the information that is required.

Lane's workplace supervisor has asked her to come up with another method of gathering information that is more efficient. The supervisor also suggested to Lane that she consider different types of technology that she could use to assist her when gathering client information.

Lane feels she needs a lot of time to complete this task, as there is so much information to collect.

The workplace supervisor mentioned to Lane she was collecting too much information from the client, and some of the information isn't really required. Lane believes that whilst this information may not be relevant to the specific program, it is good to collect this information as it is interesting to her and not only might it be useful down the track, it will help her learn and develop as an allied health assistant.

It is also noted that Lane's progress notes are quite unstructured and the information that is included in the progress notes has no logical order in the way it is written.

Question 1

Lane asks you to help her improve her performance when collecting client information. Describe the advice you would give Lane to help her to know what information she needs to gather from clients and how to determine what information is relevant.

Question 2

What technology would assist Lane to gather, record and maintain the information she needs from the client more efficiently?

Question 3

Describe the guidelines you would provide Lane to assist her in writing accurate progress notes.

Scenario continued:

In her Allied Health Assistant's role, Lane often needs to communicate information and collaborate with the following people/agencies:

Colleagues
Nursing homes
Schools

Question 4

What would need to happen before Lane could share information with these people/agencies? (according to the Victoria health, Australia)

Question 5

Describe three different methods Lane could use to communicate relevant information to these people/agencies? Explain the benefit of using each method and how you would maintain privacy and confidentiality of the information when using this method.

Question 6

How should Lane respond if a client refused to provide her with information that was required by the Allied Health Professional when putting together their client file?

Reference no: EM134006631

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