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Discussion 1: A call centre based in India secured a 2-year contract with a major multinational company (MNC) to provide after-sale services to its customers. The call centre had been very aggressive in pricing its service to secure this contract. Its offer price was 30% lower than its closest competitor based in a neighbouring country. It was confident that it would be able to meet the needs of this client and make a profit. For the call centre to be profitable, the business manager requested the HR department to review job scope of the call centre operator before it embarked on a recruitment drive to hire more operators. In its recruitment exercise, the HR manager was aware that recruitment and the training of operators must fulfil the low-cost strategy and still meet the customer needs. Demonstrate the effectiveness of a job analysis on the execution of a low cost strategy on the call centre.
Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.
Explain the different types of influence tactics that will be of a help “if adopted” in reducing the organizational politics.
Human Resources or Human Resource Management deals with HR Service Level Agreement. HR Service Level Agreement is an agreement made between the employer and the employee, which states that the employee would work under any client and sometimes any ti..
Human Resource Management as the name suggests, it is a management discipline which deals with the human i.e. the workforce aspect of organizations. Need and practices of HRM are inevitable in present scenario of extreme competition where "Talent War..
Recruitment and Selection is the initial ladder of any Human Resource Planning process and contains an immense significance for any organisation.
Statutory compliance and its immense knowledge are crucial to be understood in an organization. It contains all the forms, procedures and acts applicable in a company.
Operant conditioning is a learning process where behaviour is controlled by its consequences. In this process an individual's behaviour can be modified through the use of positive or negative reinforcement.
The main motive for conducting this research is to provide broad range of research of the literature and their reviews related to training and development and assisting the employees in providing customers satisfaction.
FedEx is illustrious for its novel HR processes and practices that have greatly accounted for its success.
People in the organization are known as Google where they share common goals and have common vision.
Talent management implies recognizing a person's inherent skills, traits, personality and offering him a matching job.
This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.
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