Define the two major categories of quality cost

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Reference no: EM132132411

1. Connie works at Hair Styles Ltd. where hair cutting is done strictly on a walk-in basis. She works an eight-hour shift with a half-hour break for lunch and two 15-minute breaks - one in the morning and one in the afternoon. The average number of customers per shift whose hair she cuts is 15. What is Connie's cycle time in minutes per customer?

a. 4 minutes/customer

b. 28 minutes/customer

c. 30 minutes/customer

d. 32 minutes/customer

2. What does means Fragmented industries refering to

Room for innovation

No real economies of scale

Need for standardization will not be in fragmented industries

No big players ina fragmented instruies

Local firms are more common ina fragmented industry?

Entry barriers are low in a fragmented industry?

3. One mechanic services 6 drilling machines for a steel plate manufacturer. Machines break down on an average of once every 6 working days, and breakdowns tend to follow a Poisson distribution. The mechanic can handle an average of three repair jobs per day. Repairs follow a negative exponential distribution.

a) On the average, how many machines are waiting for service?

The average number of machines waiting for service is _____

b) how many are in the system?

c) how many drills are running on average??

4. What is your definition of quality? What is the difference between poor quality and good quality?

5. Define the two major categories of quality cost and how they relate to each other.

Reference no: EM132132411

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