Define the conflict

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Assignment:

C. Conflict Resolution Assignment Required: Select one of the listed scenarios described below and answer the following questions: Scenarios: A. S has been working with M for the last three days. On several occasions S has asked M to give her a hand with her residents. M always says he is too busy to help but is then off the floor sitting in the lunchroom. B. B and K recently moved in together and created a home together. K continues to be out and about with his buddies and B does not care for his buddies. However, K is devoted to this group of friends.

C. J had a stroke several months ago and she has some physical disabilities and has difficulty expressing herself. J has recently moved into a continuing care facility and requires assistance with all levels of care. The staff finds her daughter demanding and difficult. They have a hard time to complete their assignment when she is visiting J.

Questions:

1) Define the conflict. What are the facts or relevant information?

2) What information is missing that would be helpful to understand the problem?

3) What could these individuals be feeling?

4) What would be a negative outcome of this conflict or the worst-case scenario?

5) Identify any positive benefits of this conflict. What is the best thing that could happen?

6) Describe at least three possible solutions to this conflict. Consider obvious, and not so obvious options.

7) Select an option that demonstrates negotiation and achieves a 'win-win' solution. Describe why you chose this solution.

Reference no: EM133863720

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