Customer service management training program

Assignment Help HR Management
Reference no: EM132882154

Create a one-day customer service management (CSM) training program for 10 service executives working in a high-end restaurant. Apply ADDIE model to explain your work. What training methods you think will be suitable for this kind of training?

Reference no: EM132882154

Questions Cloud

Advantages or disadvantages of person internal recruitment : The case is about the hired manager at Scandic Rubinen Hotel. He had worked his way from being a doorman to becoming the manager of the hotel.
Scientific processes for different types of trace evidence : Differentiate the scientific processes for different types of trace evidence. Summarize the ethical challenges involving DNA databases.
How do general education courses influence ethical values : How do general education courses influence ethical values?
Prepare the journal entries to record the preceding sale : Assume Towbin uses a periodic inventory system. Prepare the journal entries to record the preceding sale and the return of merchandise
Customer service management training program : Create a one-day customer service management (CSM) training program for 10 service executives working in a high-end restaurant
Strengths and weaknesses of justice system : Compare and contrast two strengths and two weaknesses of its justice system against that of the United States' justice system.
Human resource programme for customer service personnel : In your opinion, how different would the human resource programme for customer service personnel be if Giamso operates in high-tech industry.
Explain and create aspects of your methodology : Explain, and create aspects of your methodology, to include selection of method; alignment among sections; population; data collection;
Prioritize people in time of crisis : An organization resilience during the pandemic is built on a foundation of strong relationships fostered over the years - this includes employees

Reviews

Write a Review

HR Management Questions & Answers

  Improve problem solving capabilities within organization

Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.

  Influence tactics help in reducing organizations politics

Explain the different types of influence tactics that will be of a help “if adopted” in reducing the organizational politics.

  Report on citigroup''s hr service level agreement

Human Resources or Human Resource Management deals with HR Service Level Agreement. HR Service Level Agreement is an agreement made between the employer and the employee, which states that the employee would work under any client and sometimes any ti..

  A project report on hrm

Human Resource Management as the name suggests, it is a management discipline which deals with the human i.e. the workforce aspect of organizations. Need and practices of HRM are inevitable in present scenario of extreme competition where "Talent War..

  Hrp: recruitment and selection

Recruitment and Selection is the initial ladder of any Human Resource Planning process and contains an immense significance for any organisation.

  A project report on study of statutory complainces

Statutory compliance and its immense knowledge are crucial to be understood in an organization. It contains all the forms, procedures and acts applicable in a company.

  Operant conditioning and Reinforcement

Operant conditioning is a learning process where behaviour is controlled by its consequences. In this process an individual's behaviour can be modified through the use of positive or negative reinforcement.

  Effectiveness of training programs in achieving customers an

The main motive for conducting this research is to provide broad range of research of the literature and their reviews related to training and development and assisting the employees in providing customers satisfaction.

  A critical analysis of hr processes and practices in fedex c

FedEx is illustrious for its novel HR processes and practices that have greatly accounted for its success.

  Integrating culture and diversity in decision making

People in the organization are known as Google where they share common goals and have common vision.

  Impact of employee attrition on people management in organis

Talent management implies recognizing a person's inherent skills, traits, personality and offering him a matching job.

  Labour dissonance at maruti suzuki india limited: a case stu

This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd