Customer relationshipsshow the lessons that organizations

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Customer Relationships

Show the lessons that organizations can learn about customer relationships and customer contact employees from the following experiences:

In shopping for a cell phone, a customer met a salesperson who introduced herself, asked her name, went through the features that related to her needs, and didn't try to sell her the most expensive phone.

A woman encountered a sales person in a home improvement store who commented "Oh, shopping for your husband?"

A couple stranded in a restaurant booth with no waiter or silverware made eye contact with a waitress who quickly replied "Your waiter is late. I can't take your order because this isn't my station."

While shopping for a TV antenna, a customer asked the difference between various models. The sales person replied "Some cost more because they look better."

Reference no: EM13365111

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